We would love to hear from you. Whether you have a question about our candles, need help with an order, or simply want to connect — we are here.
We typically respond within 24-48 hours. For urgent inquiries, please reach out via Instagram DM.
All Raíz Solenne candles are made with 100% natural soy wax, cotton and wood blend wicks, and premium fragrance oils blended with essential oils. We never use paraffin, lead, or synthetic dyes.
Each 8 oz candle provides approximately 50-60 hours of burn time when properly cared for. We recommend trimming the wick to 1/4 inch before each use and allowing the wax to pool fully on the first burn.
Currently, we ship within the United States. International shipping is coming soon. Join our newsletter to be the first to know when we expand.
We accept returns on unused, unopened candles within 14 days of delivery. Please contact us at hello@raizsolenne.com to initiate a return. Shipping costs for returns are the responsibility of the customer unless the item arrived damaged.
Absolutely. Our matte black glass vessels are designed to be beautiful beyond the burn. Once the wax is finished, clean the vessel with warm water and repurpose it as a planter, brush holder, or decorative piece.
We currently accept payments through PayPal, which supports credit cards, debit cards, and PayPal balance. We are working on adding additional payment options including Square in the near future.